A Free Training from 5x CEO Sarah Beth Herman, Founder of No Silver Spoons®
The remote dental industry has been booming since the big shutdown. Offices were scrambling to figure out how to keep their schedules full, claims paid, and patients taken care of without a full in-house team. Fast forward to 2025, and remote dental billing, insurance verification, and phone support aren’t just an option—they’re part of how practices survive.
But let’s be real: not all remote dental companies are created equal.
Making it to the Top 10 List of remote dental companies isn’t about who charges the least or who has the best sales pitch—it’s about who actually shows up and makes life easier for dental offices.
If you’re in dental billing, insurance verification, or patient communication, you’re not just doing a job. You’re filling a gap that practices can’t afford to have open. But to stand out, you need to go beyond the basics. You have to offer real solutions, real relationships, and real support—not a list of things you don’t do.
Here’s how to rise to the top in 2025.
1. Build a Reputation on Ethics & Integrity
Trust isn’t something you get just because you have a fancy website. It’s earned.
✅ HIPAA compliance isn’t just a checkbox—it’s the foundation of everything we do.
✅ Accurate billing matters—practices shouldn’t have to clean up behind their remote team.
✅ Transparency is everything—offices need to know exactly where their claims, verifications, and AR stand at all times.
💡 Pro Tip: The best virtual dental teams operate like they’re in the office, not some outsourced third party. That’s the difference between just having clients and having long-term partnerships.
Don’t Limit Your Support
Too many remote companies put strict limits on what they’ll do. Dental offices need flexibility, not a list of things you won’t handle. Be adaptable. If a practice needs extra follow-up on a claim, figure out how to make it happen instead of saying, "That’s not my job." When you act like a true part of the office, you become irreplaceable.
Real Example: A dental practice might be struggling with pre-authorizations for specialty services. Instead of saying, “We don’t handle pre-auths,” think about how you can add value. Can you research insurance trends for that practice? Can you help set up a better system for tracking responses? This is how you become more than just a vendor—you become a trusted partner.
2. Master Accuracy in Dental Billing & Insurance Verification
Let’s be honest—insurance isn’t getting any easier. It’s getting more complicated, and practices don’t have time for delays and mistakes.
✔ Know the CDT codes—staying updated is non-negotiable.
✔ Use AI tools, but don’t rely on them—automated claim scrubbing is great, but human expertise catches what software misses.
✔ Track claim success rates—if your numbers aren’t improving, neither are your clients’ collections.
💡 Pro Tip: A clean claims rate of 98%+ should be your standard, not your goal. If you’re not tracking it, start now.
Expand Your Knowledge
If you only handle insurance verification but don’t help with claims follow-up, you’re leaving your clients hanging. If you do billing but never explain why certain claims get denied, you’re missing an opportunity to be even more valuable. Don’t box yourself in—learn more, offer more, and give your clients full-circle support.
Actionable Step: Set aside one hour each week to study insurance trends, CDT code updates, and payer policies. Stay ahead of changes so that you’re always offering the most accurate and valuable support.
3. Communicate Like You’re Part of the Office
One of the biggest complaints about remote dental services? Bad communication.
📌 Be quick to respond—offices can’t afford to wait on you.
📌 Use the office’s preferred communication—match their workflow.
📌 Give updates before they ask—your clients should never have to wonder what’s happening with their claims or patient accounts.
💡 Pro Tip: The best remote teams make communication seamless—so much so that the office forgets they’re remote.
Bridge the Gap
Technology is great, but it shouldn’t create more distance between you and your clients. Be proactive, check in, and make sure you’re closing communication gaps. Offices are busy, and the last thing they need is to feel like they have to track down their own billing team.
4. Use Technology, But Never Replace Human Expertise
We live in a world of automation, but dental billing, insurance verification, and phone support aren’t things that can be completely automated.
⚡ AI is great for claim scrubbing, but real people need to verify details.
⚡ Analytics help predict cash flow trends, but a skilled biller interprets the numbers.
⚡ Digital dashboards are handy, but clients want a real person they can talk to.
💡 Pro Tip: No practice wants to deal with a tech-driven, human-optional support team. Balance is everything.
Make Room for Collaboration
Here’s the truth: no single remote dental company can serve every practice. There is room for all of us, and instead of competing, find ways to collaborate. Connect with like-minded businesses that complement your services. A rising tide lifts all boats, and dentistry needs strong, trustworthy remote teams to succeed.
5. Elevate the Patient Experience
At the end of the day, it’s all about the patient.
✔ Make billing simple—patients don’t understand EOBs and CDT codes, so explain things clearly.✔ Verify benefits fast—no patient should be left in limbo about what their insurance covers.✔ Be kind—dentistry is already stressful for a lot of people. Your attitude matters.
💡 Pro Tip: The best remote teams don’t just help offices—they help patients get the care they need without frustration.
Be a Problem Solver, Not a Complainer
It’s easy to sit around and bash insurance companies, software issues, and tough collections cases—but that doesn’t make you better. Instead of talking about how frustrating things are, focus on solutions. Be the company that says, “Here’s how we’re going to make this easier.”
Final Thoughts: You Deserve to Be Among the Best
If you’re in this industry and wondering, “How do I get to the top?”, let me tell you:
🔥 Show up like you’re part of the office.
🔥 Offer more support, not less.
🔥 Communicate like you’re in the same building.
🔥 Balance technology with human expertise.
🔥 Be a problem solver, not a complainer.
The best remote dental companies in 2025 will be the ones that prioritize relationships, flexibility, and real support—not just the ones that can process claims the fastest.
If you care about your work and your clients, you already have what it takes.
Disclaimer:
To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.