OUTSOURCED DENTAL BILLING
Simplifying Everything.
At Dentistry Support®, we've mastered the art of dental insurance billing, and we're here to make your life easier. Our exceptional team of real people handles everything, so you can focus on providing top-notch dental care.
Here's a glimpse of what sets us apart, and why dentists love us:
Dental Insurance Claim Sending
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We send dental insurance claims daily (including narratives and any attachments required for adjudications) to expedite reimbursements and ensure your revenue cycle keeps moving.
Dental Claims Clean-Up
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Our dedicated team diligently follows up on unpaid or underpaid claims, ensuring you receive the compensation you deserve. This begins at day 14 aging. Our goal is to help your practice learn to keep your over 30 day aging as close to zero claims as possible. We are changing the standard for
Ledger Auditing
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We regularly audit your ledgers to verify that your dental office's Best Practices for billing is complete and no rendered services are missed in the billing process.
Prior Authorizations + Pre-Determination of Benefits
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We handle prior authorizations and benefit determinations, researching and pursuing them every 30 days, with a goal to close within 6 weeks, depending on the insurance company's response time.
Payment Posting
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We take care of posting payments including EFT, Checks, and Virtual Credit Cards, reducing administrative burdens. Our remote team utilizes real-time access spreadsheets to show progress and tasks completed.
Patient Balance Follow-Up
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Our team manages patient balances, enhancing financial transparency and patient satisfaction.
Daily Recap Reporting
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Never worry about what we are doing, what we have done, how many hours we are working or any other item related to our remote support. Daily you'll receive a full recap reporting on all of the tasks we take care of for your dental business. We can't wait to show you.
More Benefits:
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Real-time Access: You have immediate access to the work and spreadsheets our team actively uses, ensuring transparency and collaboration.
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HIPAA-Compliant Communication: Connect with our team instantly through our HIPAA-compliant chat system, eliminating the need for emails, calls, or waiting on hold.
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Dedicated Team: Enjoy the convenience of one dedicated team handling your office's billing needs.
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Compliance Assurance: Rest easy knowing that we adhere to HIPAA, KYC (Know Your Customer), and PHI (Protected Health Information) compliance standards.
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Dedicated Patient Billing Line: We maintain a dedicated line to record and address patient inquiries efficiently.
Free Training for Dental Offices:
We believe in supporting the dental community. That's why we offer free training for dental offices, empowering your team with the knowledge and skills needed to excel.
How We Charge:
Our mission is to be "for" the dental community, not to monopolize on it. We charge a transparent flat-rate fee tailored to your office's size and workload. No hidden costs, just a commitment to your success.
Dentistry Support® is your trusted partner in dental insurance billing. Dentists love us for a reason—click here to discover why.
How it works in your office
One of the biggest questions we get is, how does Dentistry Support® work in my actual dental office, though? You decide how much or how little, but this is exactly what it looks like. We can't wait to support your dental business.
procedures
+ claims
Your Office:
Posts procedures to the patient ledger.
Dentistry Support®
Takes over from here, using our own narratives to ensure accuracy without depending solely on the timeliness of clinical notes.
Claim(s) Processing
Your Office:
No Responsibility.
Dentistry Support®
Takes this on solo. We submit claims promptly after the procedures are posted, ensuring swift billing and reducing delays.
We are immediately tracking and anticipating the closure of each claim within 14 days.
Payment Posting
Your Office:
If on strictly EFT, no effort is required.
Dentistry Support®
Takes this on solo. We post all types of payments (check, virtual credit card and EFT) to the ledger.
patient statements
Your Office:
If on electronic statements, no effort is required.
Dentistry Support®
Takes this on solo. We send patient statements daily with detailed notes and research as to why a balance is due. We have a dedicated billing phone line for patient calls.
Daily Recaps
Your Office:
Receives updates, allowing for easy tracking and management.
Dentistry Support®
provides daily recaps of billing activities, ensuring you are always informed about the financial status of your dental business.
claims research
Your Office:
No Responsibility.
Dentistry Support®
researches all claims every 14 days to minimize over 30 days aging, aiming for a $0 over 30 days aging balance.
Offices with existing AR over 30 days will not be charged additional unless it exceeds 500 claims or $750k (which ever is first).
onboarding
Your Office:
Will participate in our 10 day onboarding process to gain knowledge and best practices on exactly how we work.
Dentistry Support®
will assign you your very own onboarding team.
Chat
Your Office:
Can access your team at Dentistry Support® 24/7/365 via our HIPAA compliant chat system.
What does your team do now?
We are glad you asked. Your team will transition to reviewing recaps, presenting treatment and keeping their focus on the patient experience.
They will scan checks for us and keep you updated on the performance of your office. You may notice in the beginning a few additional exchanges of information regarding the transition to full virtual support but after that, you can set it and forget it. Dentistry Support® has your back!
DENTAL BILLING
Analysis of Office Needs
Enrollment + Credentialing
Primary Source Verification + Ongoing Updates
Evaluation of your dental office to determine the network status of top 30 dental insurance companies, status of updated fee schedules, data base creation and so much more.
Dentistry Support ® establishes and maintains provider portals and digital credentialing as each commercial carrier’s technology capabilities allow. We complete all forms, generate fee schedules, and establish a game plan and expectations with your team all while providing monthly updates on statuses for your dental/medical office.
Credentialing does not stop once your dental office is established as in-network. Reattestation, ongoing fee schedule negotiation, and updates to policies that impact your dental office require mandatory maintenance.
